Have a question?

Find answers to FAQs here.

• How does the Free plan work?

  The Free plan includes up to 24 intros per round in 1 Donut channel, 12 default Watercooler topics in 1 Donut channel, and 24 Celebrations messages in 1 Donut channel on your workspace. You can have up to 3 Donut channels total on the Free plan: 1 Intros channel, 1 Watercooler channel, and 1 Celebrations channel. You’re also welcome to use a combination of Intros, Watercooler, and Celebrations in the same channel if you like (they do not have to be 3 separate channels).

  Donut intros are limited to 12 pairs (a lucky dozen!) per round of intros. If you have more than 24 people in the channel, Donut will randomly choose 24 to pair up each round, and will eventually cycle through everyone in the channel.

  Watercooler topics are limited to 1 Donut channel (can be the same as or different from your Intros channel). The Free plan only includes the Default Dozen topics Pack, and topics cannot be customized.

  Celebrations are limited to 24 birthday or anniversary messages in 1 Donut channel, and you are limited to default Celebrations messages – they cannot be customized.

• Is billing done monthly or annually?

  Billing is done monthly or annually by credit card for both Standard and Premium. If you are on a monthly plan, you can start or stop anytime with no commitment.

  Both monthly and annual billing plans are priced based on actual usage. If you enroll in a monthly plan and change billing tiers mid-month, a credit or fee will be added to the next month’s bill. If you enroll in an annual plan and change billing tiers over the course of the year, a credit or fee will automatically be added to your card, and you will be notified via email.

  Both monthly and annual plans can be cancelled anytime. Once you cancel your team’s paid subscription, no further payments will be taken, but we do not refund payments already made. Annual subscriptions that are cancelled partway through the year will not be refunded.

  Enterprise packages include an annual flat fee that is paid upfront and can be done via ACH or wire transfer.

• How much will Donut cost?

  Standard plans start at $49 USD per month (billed annually), and pricing is determined by the number of people in Donut channel(s) receiving Intros, Watercooler topics, and/or Celebrations messages.

  Premium plans start at $99 USD per month (billed annually), and pricing is determined by the number of people in Donut channel(s) receiving Intros and/or Watercooler topics plus the number of people involved in Donut custom workflows.

  See our pricing calculators to help estimate your monthly usage, or visit our pricing FAQs for more info.

• Who counts as an active Donut user?

  If you’re on a Standard plan, active Donut users are the number of unique people on your billing account receiving Intros, Watercooler topics, and/or Celebrations messages.

  If you’re on a Premium plan, active Donut users include the number of unique people on your billing account receiving Intros, Watercooler topics, and/or Celebrations messages + people receiving messages from Donut as part of an Onboarding workflow. This includes new hires, managers, buddies, and admins that can edit templates and upload new hires.

  A person only counts as 1 active user, no matter how many Donut channel(s) they belong to, or whether they’re involved in Onboarding as well.

  If someone does not respond to 3+ Intros in a row, Donut automatically opts them out of receiving Intros and removes them from billing. They can opt back in anytime.

• Do you offer a free trial?

  If you’d like to test Standard or Premium features, we offer a 14-day free trial.

  You can use our Free plan for as long as you’d like.

• Do you offer special pricing for nonprofits, educational institutions, or free Slack-based communities?

  Yes, we do! If you’re a registered nonprofit organization, a nonprofit educational institution, or free Slack-based community (with no membership fees), we may have a special plan that fits your needs. Contact [email protected] for more info.

• I have questions on security. My teams needs a security review or questionnaire completed.

  We’re right there with you. We know your most sensitive data lives in Slack, and we take that seriously. Please review our terms of service, privacy policy, DPA, and a summary of FAQs for more info on data access and security.

  Note: We’re unable to complete security reviews or questionnaires for Standard or Premium subscriptions. Security reviews are accessible with Enterprise plans.

• Can I pay only for my own Donut users (not Donut users in other channels)?

  Yes! If your team has multiple departments using Donut, and you’d like to pay for only the users in your channel(s) we’d be happy to set up a separate billing account for you.

  Get in touch at [email protected] and we’ll give you a hand with setup.

• I'm interested in an Enterprise package. What's the next step?

  We’re thrilled to hear it! Annual Enterprise contracts have a minimum of 500 Donut users and $12,500.

  If you’d like to discuss an Enterprise package, share some info about your team via the Enterprise banner above, and we’ll get back to you ASAP.

• What currency do you bill in?

  We bill in US Dollars.